March 6, 2019

Is there anything I can do? You are downloading trial software. The dongle, KB, and mouse require a code pairing process. I cannot find the driver that supports my device, I am hoping you can develop a driver which can work with the latest versions of Windows and other systems. What is your global warranty on your products? If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver.

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Try to change the battery first.

Genius NetScroll Superior Mouse Red | eBay

You can get the remaining amount to reach the Free shipping threshold by adding any eligible item to your cart. Netsctoll products for you. How do I solve this problem? Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected.

Myš Genius Wireless Netscroll+Superior USB 10-tl. ČERVENÁ

The supported OS is always shown on the package. You are downloading trial software. One receiver is mapped with one KB, so if the dongle receiver is lost, unfortunately, it is not replaceable.

It is brand new, I bought it from Amazon, how do I get a replacement? We appreciate your feedback for your Genius product user experience. I bought a Genius product seven days ago. Microsoft Gold Certified Company Recognized for best-in-class capabilities as an ISV Independent Software Vendor Solvusoft is recognized by Microsoft as a leading Independent Software Vendor, achieving the highest level of completence and excellence in software development.


The dongle, KB, and mouse require a code pairing process. Sometimes when I turn on the mouse, underneath, the LED lights are on, xuperior mouse does not work, why?

If you have any other questions, contact customer support for assistance. We judge that the witch is broken, please contact customer support for assistance. Subscription auto-renews at the end of the term Learn more.

Update your profile Let us wish you a happy birthday! Tried to put in a new battery, change the USB port on my laptop, but the issue is still the same.

If it is not working after changing the battery, try to turn the mouse switch off and on again. If you cannot find the driver on our website that is higher than your OS, that means there is no driver compatible with your O.

If yes, there is no need to install a driver. Be the first to rate this product Rate this product: Make sure to buy your groceries and daily needs Buy Now.

The double click is a button switch problem if you did not use any other firmware to update it. Should I pay a subscription fee to always have free shipping?


You can also try it on a different laptop or another USB port to exclude the battery low problem. Let us wish you a happy birthday! If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. We will send you an SMS containing a verification code. The mouse sensor data read performance will be impacted. My mouse has a left button problem – when I click once, sometimes it clicks twice.

Support Genius Mouse

As a Gold Certified Independent Software Vendor ISVSolvusoft is able to provide the highest level of customer satisfaction through delivering top-level software and service solutions, which have been subject to a rigourous and continually-audited approval process by Microsoft.

Unfortunately, we do not provide technical manuals to end users, you netsscroll contact customer support for assistance. However, it cannot be turned on anymore.

Tried to change batteries, even downloaded drivers from your website, but nothing changes.