A ‘ Paper jam ‘ message displays on the computer The Resume light blinks and a ‘ Paper jam ‘ message displays on the computer. Do not touch the copper-colored contacts or the ink nozzles. No action is required. Open the top cover. If the test page does not print , continue with the next solution.
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The Virtual Agent is currently unavailable. An ‘ Incompatible Cartridge ‘ or a ‘ Color or Left Print Cartridge is not compatible ‘ message displays on the computer After you install a new cartridge, the Resume light blinks and an ‘ Incompatible Cartridge ‘ or a ‘ Color or Left Print Cartridge is not compatible ‘ message displays on the computer.
If paper is already loaded in the productskip to Solution two. Even small pieces of paper can cause paper feed issues. Print a self-test report Print a self-test report to make sure that the hardware functions correctly. Email list of drivers. HP Deskjet D Printer series.
Insert the right side of the door into the rear of the product, and then push the door inward until it snaps into place. Press the Power button to turn on the product, if it is not on already. This product cannot be identified by Serial Number alone.
Please enter a Product Number to complete the request. From the following choices, find the message that displays on your computer, and then expand that section for solutions.
Printer Specifications for HP Deskjet D Printer Series | HP® Customer Support
Do not leave a cartridge outside the product for more than 30 minutes. If the carriage is in the middlemove the carriage to the right side of the product. Check the condition of the paper.
Make sure that plain white paper is loaded in the input tray. How does HP install software and gather data? Asia Pacific and Oceania.
HP Deskjet D4100 Printer series User Guides
Press down on the cartridge to release it, and then pull it toward you to remove it from the slot. If printfr issue persistscontinue with the next solution. Find Solutions, ask questions, and share advice with other HP product owners. A ‘ Black or Color Cartridge s failed ‘ message displays on the computer The Resume light blinks and a ‘ Black or Color Cartridge s failed ‘ message displays on the computer.
When the issue is resolved, you can resume loading paper according to the paper tray capacity specifications for your product. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the right. Make sure that the carriage moves freely Follow these steps to make sure that the carriage hhp freely in the product.
Lift the output tray. Product sold without warranty: Clean the paper rollers Dust, paper fiber, and other debris might accumulate on the paper rollers and cause paper jams and paper feed issues.
HP Deskjet D4100
Slide the cartridge at a slight upward angle into its slot, and then gently push it forward until it snaps into place. Use a flashlight to view the mechanism inside the tray to make sure that nothing blocks the paper from engaging with the rollers.
The lights on the front of the printer indicate the printer status. If the test page does not printcontinue with the next solution. Insert cartridges Hold the cartridge so that the nozzles face down and the contacts face toward the carriage. If any torn pieces of paper remain inside the product, more jams are likely to occur. Asia Pacific and Oceania.